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• What is telehealth and how does it work for therapy?

  Telehealth means doing your therapy session via video call or telephone instead of in person. At Mums Matter, we often use Google Meet for video sessions – it’s private, secure, and easy to use (What is telehealth and how could it help me? - Mums ...

• Do you work with other health professionals as part of my care?

  We can, and often do, collaborate with your broader healthcare team – with your consent. If you have a GP, obstetrician, midwife, maternal child health nurse, or psychiatrist involved in your care, we believe it can be helpful to coordinate with ...

• What are your fees? How does bulk billing work at Mums Matter?

  We strive to keep our services affordable. For clients with a current Mental Health Care Plan, we offer bulk-billed sessions – meaning Medicare covers the session cost, so you pay no out-of-pocket fee. This applies for up to 20 sessions in total ...

• I referred someone. I would like to check their current status or get an update.

  Please understand that we are unable to share information about a referred client. We kindly encourage the client themselves to reach out to us directly for any enquiries regarding their care.

• Can I bring my baby to the sessions?

  Yes, absolutely. We are very baby-friendly! We understand that arranging childcare isn’t always possible (or you may simply want your baby close), so infants are welcome in both in-person and telehealth sessions. We encourage you to do whatever makes ...