What is your cancellation policy?
We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule. We kindly ask for at least 1 business day notice if you need to change your appointment (for Monday Appointment this means the Friday before).This allows us to offer that time to another parent who may be waiting.
If you cancel late (with less than 1 business day’s notice) or don’t attend your scheduled session, a cancellation fee of $70.90 may apply.
Unfortunately, Medicare does not provide rebates for missed appointments, so late cancellations or no-shows would be an out-of-pocket expense to you. We do make exceptions for true emergencies or sudden illness when possible – please just communicate with us as soon as you can. Our goal is to be fair to all clients, and we appreciate your understanding.
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Are there any rebates or coverage for clinical sessions?
Yes. Medicare rebates are the most common way to reduce the cost of therapy. With a Mental Health Care Plan referral, Medicare will rebate all fees for our bulk-billed sessions for up to 10 sessions per calendar year. We directly bulk-bill this ...
What are your fees? How does bulk billing work at Mums Matter?
We strive to keep our services affordable. For clients with a current Mental Health Care Plan, we offer bulk-billed sessions – meaning Medicare covers the session cost, so you pay no out-of-pocket fee. This applies for up to 20 sessions in total ...
Do I need a referral or Mental Health Care Plan to see a psychologist?
You do not need a doctor’s referral to make an appointment – you can self-refer. However, to access Medicare rebates (which reduce your costs or allow bulk-billing) you’ll need a Mental Health Care Plan from your GP, obstetrician, or psychiatrist. ...