New Clients
The intake form isn't working for me. I can't submit the intake form.
Please try accessing the intake form from this link instead: https://forms.gle/7u9DR5TaoakdThDZ9 You may also have to scroll up to the top of your page to complete a "Captcha" to prove you are human.
I want to return to therapy after having a break
Please complete the following form to return to therapy https://www.mumsmatterpsychology.com/returning-client-form
I am on the waitlist, how long will I wait for an appointment?
The average wait time over the past month has been 19 days from the time you are added to the wait list. This wait time is dependent on many factors including, and most critically, your own availability for appointment times. The more flexible you ...
Am I on the waitlist?
If you are on our wait list, you will have received an email from us with the title "You have been added to our Waitlist" from Mums Matter Psychology <bookings@mumsmatterpsychology.com> - please search your email for this. Please note to be added to ...
How often will I need to come, and how many sessions will I need?
The frequency and number of sessions needed can vary for each person. In your first session, you and your psychologist will discuss a plan that suits your needs – some parents start with weekly sessions, others fortnightly, and some might just come ...
How long are the therapy sessions?
A standard individual therapy session at Mums Matter is 50 minutes long. This is the typical “therapy hour,” which allows time for you to settle in, discuss your concerns, and still have a few minutes at the end for wrapping up and planning next ...
What is telehealth and how does it work for therapy?
Telehealth means doing your therapy session via video call or telephone instead of in person. At Mums Matter, we often use Google Meet for video sessions – it’s private, secure, and easy to use (What is telehealth and how could it help me? - Mums ...
Where are your clinics located?
Please see our Locations Page for current face-to-face clinical locations as these can change. When you book, we’ll let you know the exact address and available times for your chosen location. All locations have pram access, and newborns are welcome ...
How do I make a booking and how soon can I be seen?
Booking an appointment is easy – you can use our online booking system once we have on-boarded you to it through the New Client form. Where appropriate, we offer a brief initial phone consultation to understand your needs and match you with the right ...
Do I need a referral or Mental Health Care Plan to see a psychologist?
You do not need a doctor’s referral to make an appointment – you can self-refer. However, to access Medicare rebates (which reduce your costs or allow bulk-billing) you’ll need a Mental Health Care Plan from your GP, obstetrician, or psychiatrist. ...
Why should I consider seeing a perinatal psychologist?
Deciding to see a psychologist during the perinatal period (pregnancy through the first year after birth) can be especially important because mental health challenges like anxiety and depression are common but treatable. A perinatal psychologist ...