Mums Matter Psychology - Support | Home

Mums Matter Psychology is committed to providing high-quality support at a low cost. To keep our services affordable, we aim to minimise administrative and overhead expenses—such as maintaining a staffed phone line.

We kindly encourage you to explore the self-service resources available on this page. If you’re unable to find what you need, please submit a support ticket and a member of our team will respond as soon as possible.

Thank you for your understanding and support.

    • Popular Articles

    • Do I need a referral or Mental Health Care Plan to see a psychologist?

      You do not need a doctor’s referral to make an appointment – you can self-refer. However, to access Medicare rebates (which reduce your costs or allow bulk-billing) you’ll need a Mental Health Care Plan from your GP, obstetrician, or psychiatrist. ...

    • How do I make a booking and how soon can I be seen?

      Booking an appointment is easy – you can use our online booking system once we have on-boarded you to it through the New Client form. Where appropriate, we offer a brief initial phone consultation to understand your needs and match you with the right ...

    • What is telehealth and how does it work for therapy?

      Telehealth means doing your therapy session via video call or telephone instead of in person. At Mums Matter, we often use Google Meet for video sessions – it’s private, secure, and easy to use (What is telehealth and how could it help me? - Mums ...

    • What are your fees? How does bulk billing work at Mums Matter?

      We strive to keep our services affordable. For clients with a current Mental Health Care Plan, we offer bulk-billed sessions – meaning Medicare covers the session cost, so you pay no out-of-pocket fee. This applies for up to 20 sessions in total ...

    • Are there any rebates or coverage for clinical sessions?

      Yes. Medicare rebates are the most common way to reduce the cost of therapy. With a Mental Health Care Plan referral, Medicare will rebate all fees for our bulk-billed sessions for up to 10 sessions per calendar year. We directly bulk-bill this ...